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The cult of the customer : create an amazing customer experience that turns satisfied customers into customer evangelists / Shep Hyken.
Author
Hyken, Shep.
Published
Hoboken, N.J. : Wiley, c2009.
Call Number
658.812 H995C 2009
Location
Songkhla
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Take their breath away : how imaginative service creates devoted customers / Chip R. Bell and John R. Patterson.
Author
Bell, Chip R.
Published
Hoboken, N.J. : John Wiley & Sons, c2009.
Call Number
658.812 B433T 2009
Location
Songkhla
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